![]() This is what Business Community Management is all about. In order to manage the environment, provide business intelligence and support alerts around governance and compliance issues, the solution has to have a layer for management and reporting. To overcome disparities in data meaning, there is a need for a Master Data Management solution for the community and data that is shared between business partners. Therefore there is a need for transaction and services management as well as facilities to make interoperability between the diverse systems easier. This will need to integrate with a number of transactions and processes in different organisations to support the business process. As content is added there is a need for an event driven process to be triggered. The content exchanged needs to be both validated as well as synchronised. The first piece is a communications layer that allows all members of the supply chain to exchange content with a gateway/portal that controls the access to the content dependent on role. So what services do you need in place to achieve this? So what you need to be able to work this complex environment is something that simplifies it all by taking the complexity away, improving the visibility across the whole supply chain with better security and that provides agile integration between all partners. It is costing you between £20–40 a time to resolve data and invoice errors.You have a high number of stock-out situations occurring.A high proportion of your orders are in error with a large number resulting in deductions and overpayments.All your current ERPs are not very flexible and business users have developed lots of Microsoft Office based application front-ends.In a number of scenarios, it is not just 2 companies involved but a plethora-for instance component manufacturer, logistics company and you.They have other customers who are your rivals so there is a need to secure sensitive information on both sides.They don’t use the same ERP system as you do.They don’t have the same meaning for the data terms that you use.This means you need to share information, make compromises and work for the benefit of all concerned-that, of course, includes the customer. There is a fundamental key to this-you have to collaborate with your partners. All these are ways to help the manufacturer reduce their costs through managing their inventory through a just-in-time principal. Now all manufacturers have heard of Lean Manufacturing or one of its many derivatives such as TQM, Six Sigma and so on. ![]() You can manage your own inventory in your own warehouses and WIP on the shop floor. This helps you manage your sales and purchase orders and their links into your production orders and, importantly, your finance systems. This is normally provided by an Enterprise Resource Planning package. The first requirement to operate in today’s fast changing world is that you have all the necessary systems that allow you to manage your own operations. You have a number of partners who provide services and component parts that help you make your widgets. There you are, a manufacturer of widgets-of course, the best in the market. ![]() Let’s go back to look at a typical supply chain. By unifying the technology and business community communication, a company can optimise its supply chain and create sustainable value through three key avenues: increasing end-to-end visibility, reducing B2B complexity and automating the entire trading community.” Now that seems to be quite a mouthful and you may still not quite get what is involved. Redfern described BCM as “BCM creates a comprehensive view of an organisation’s supply chain by integrating the technology, business processes and communication of the entire business community. It certainly was to me when I met the EMEA management team of Inovis, John Redfern – MD, Paul Tatam – Sales & Marketing Director and Stephen Jefferies – Director of Retail. Business Community Management (BCM)-there’s a new name for you.
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